Effective date: 2026-09-29
Find the policy for your purchase
The refund conditions disclosed when you purchased a product or service apply to that purchase, together with your rights under applicable law. This corporate guide does not create a company-wide refund window or replace product-specific terms.
Check your receipt to identify the seller and whether you paid through an app store or directly.
When to request a review
If you believe you were charged more than once for the same order, did not receive the purchased access, or received a service materially different from its description, contact the seller with your order details so the issue can be reviewed.
Refund eligibility depends on the facts of the purchase, the terms disclosed before payment, and applicable law. These general terms do not impose a blanket no-refund rule or remove mandatory consumer rights.
Requesting a refund
Contact the support channel identified by your product or receipt. Include the product name, account email, order reference, purchase date, and reason for the request. Eligibility and processing time depend on the applicable policy and payment channel.
If a refund is approved, the amount and payment channel will be communicated to you. The time for funds to appear depends on the payment provider and your financial institution. Do not send your bank login, full card number, or card security code.
Canceling a subscription
Use the subscription settings for the service or store that billed you. Review the displayed renewal date and any cancellation deadline. Keep the cancellation confirmation.
Deleting an app or ceasing to use a service is not a reliable way to cancel its subscription. Cancellation and refund are separate actions; canceling does not automatically determine refund eligibility.
The applicable product terms describe whether access continues until the end of a paid period or ends at another time.
Purchases through Apple or Google
For an Apple-billed purchase, use Apple’s subscription settings for cancellation and its Report a Problem service for refund requests. For a Google Play purchase, use Google Play’s subscription and refund support.
The relevant store determines its own eligibility rules and processing.
Billing concerns and disputes
If a charge appears incorrect, use your receipt to contact the relevant seller with the amount, date, and order reference. Describe what happened so the issue can be investigated.
Seeking help from the seller does not remove your rights to contact your payment provider or exercise rights available under applicable law.
Physical goods
This corporate website does not sell or ship physical goods. Any separate offering of physical goods is subject to the shipping, return, and refund terms disclosed for that offering.
Official store resources
Need to get in touch?
For company or customer inquiries, use the company contact channel.
privacy@tiyainctech.com