CUSTOMER CARE
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Start with the topic that matches your question. For product-specific assistance, keep your product name and order reference handy.
Payments & delivery
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Find contact informationCOMMON QUESTIONS
A little more clarity.
Does this website sell products directly?
This is the Tiya Inc. company website. It does not take payments or create product subscriptions. The relevant product or service provides its own purchase experience and terms.
Where can I find the price of a service?
Refer to the product’s pricing page, in-app purchase screen, or your order confirmation. Check the currency, billing period, and any recurring payment terms before purchasing.
How do I cancel a subscription?
Start with the subscription settings for the service or the store that billed you. Apple and Google purchases are managed through the relevant store account. Our refunds and cancellation page explains the routes.
What should I include in a support request?
Include the product name, account email, order reference, date of purchase, and a short explanation. Do not send passwords, full payment card numbers, or card security codes.
Why is the company name on my receipt important?
The seller shown on your receipt identifies the entity responsible for the transaction. A shared brand name does not mean every product has the same seller. Use the support channel associated with that purchase.
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